1. 1. Order Processing: Once you place an order, our team begins processing it promptly. This includes verifying the items, packaging them securely, and preparing them for shipment.
   2. Carrier Selection: We work with reputable shipping carriers to ensure your orders are delivered safely and on time. Our choice of carrier may vary based on factors such as destination, package size, and shipping speed.
   3. Tracking Information: Once your order has been shipped, you’ll receive a confirmation email containing tracking information. You can use this information to track the status of your shipment and monitor its progress until it reaches your doorstep.
   4. Delivery: Our shipping partners will deliver your order to the port in Port-Louis. Please ensure that someone is available to receive the package or provide instructions for safe delivery if you won’t be available.
   5. International Shipping: Additional customs clearance procedures may be required. Please note that import duties, taxes, and fees may apply, which are the responsibility of the recipient. We recommend checking with the MRA for more information on potential charges.
   6. Delivery Times: The estimated delivery time for your order may vary depending on factors such as your location, the shipping method selected, and any unforeseen circumstances. While we strive to deliver your order within the estimated timeframe, please understand that occasional delays may occur. Average shipping times are 45-60 days.
   7. Shipping Costs: We offer free shipping for orders above Rs 50,000 and a fixed rate of Rs 3,000 for orders above Rs 20,000

We offer free shipping for orders above Rs 50,000 and a fixed rate of Rs 3,000 for orders above Rs 20,000

Import duties, taxes, and fees may apply, which are the responsibility of the recipient. We recommend checking with the MRA for more information on potential charges

Below is an example from the MRA website. Follow this link for more information

Example

Transaction Value of goods: Rs. 1000

Customs duty: 10%

VAT: 15%

Customs duty: (1000×10%) = 100

VAT: (1000+100)x15% = 165

Customs Charges: 100+165 = 265

Freight and Insurance charges of unaccompanied dutiable baggage are added to the Transaction Value of the goods prior to the calculation of the customs duty.

The estimated delivery time for your order may vary depending on factors such as your location, the shipping method selected, and any unforeseen circumstances. While we strive to deliver your order within the estimated timeframe, please understand that occasional delays may occur. Average shipping times are 45-60 days.

We offer multiple secure payment options to ensure your peace of mind. You can choose to pay using PayPal, a trusted and widely used online payment platform known for its robust security measures. Additionally, we also accept bank transfers for added convenience.

The minimum order amount is Rs 20,000

Yes. Send us a message and we will arrange for your custom order.

Clearance is done by our agent in Mauritius. Our agent will handle all the clearance process and you will need to do the required payment to them or the MRA.

Goods are delivered to the port at Port-Louis and needs to be picked up there. You can arrange for your own transport or get in touch with our clearance agent in Mauritius to deliver at your house at an additional cost.

We currently ship to Mauritius. We will be adding shipping to Rodrigues and Reunion island soon.